['Privacy Policy\n\nAt Greenfield Veterinary Clinic, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This privacy policy explains how our online platform collects, uses, and safeguards your data in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.\n\nInformation We Collect \nWhen you use our site and services, we may collect the following types of personal information: \n- Contact details such as your name, postal address, phone number, and email address \n- Information about your pets relevant to their health and care, including medical history and behavioural details \n- Payment information necessary for billing and invoicing purposes \n- Communication records from appointments, consultations, and inquiries \n- Technical data such as IP address, browser type, and device information collected through cookies and website usage analytics\n\nHow We Use Your Information \nThe personal data collected through our online platform is used for the following purposes: \n- Providing veterinary consultations, emergency care, and medical treatments for your pets \n- Managing appointments, medical records, and health programs \n- Communicating important information related to your pet’s care and our services \n- Processing payments and maintaining accurate billing records \n- Improving our service offerings and website functionality through analytics \n- Complying with legal and regulatory obligations\n\nData Sharing and Disclosure \nWe do not sell or rent your personal information to third parties. However, we may share your data with trusted service providers and partners who assist us in delivering our services, such as payment processors, IT support providers, and postal services. All such third parties are required to handle your data confidentially and in accordance with GDPR. We may also disclose your information where required by law or to protect the health, safety, or rights of others.\n\nData Security \nWe implement appropriate administrative, technical, and physical safeguards to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to personal information is strictly limited to authorized personnel who require it to perform their duties.\n\nData Retention \nWe retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, regulatory, or professional obligations. When no longer required, your data will be securely deleted or anonymized.\n\nYour Rights \nUnder GDPR, you have the right to: \n- Access the personal information we hold about you \n- Request correction of inaccurate or incomplete data \n- Request deletion of your personal information in certain circumstances \n- Object to or restrict the processing of your data \n- Withdraw consent where processing is based on your consent \n- Request data portability \n- Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated\n\nTo exercise your rights or for any questions regarding this privacy policy, please contact us by postal mail at:\n\nGreenfield Veterinary Clinic \n27 Willowbank Road \nSuite 3B \nCambridge, Cambridgeshire \nCB2 8QF \nUnited Kingdom\n\nPlease note that we may need to verify your identity before processing such requests to ensure the security of your information.\n\nUse of Cookies and Tracking Technologies \nOur online platform uses cookies and similar technologies to enhance user experience and analyze website traffic. Cookies help us understand how visitors interact with the site, enabling us to optimize content and functionality. You can configure your browser to block or delete cookies; however, this may affect the usability of certain features.\n\nChildren’s Privacy \nOur services are intended for pet owners and individuals aged 18 and over. We do not knowingly collect personal data from children under the age of 18. If we become aware that personal information from a child under 18 has been provided without parental consent, we will take steps to remove it.\n\nChanges to This Privacy Policy \nWe may update this privacy policy from time to time to reflect changes in legal requirements or our practices. Any significant changes will be communicated clearly on our site.\n\nThank you for trusting Greenfield Veterinary Clinic for your pet’s health and well-being. We value your privacy and are dedicated to protecting your personal information with care and respect.', 0.0014219999999999999, 'gpt-4.1-mini']